Customer Service Certification Programs

September 20, 2015
Career Certification for

Step 1: Complete the Request for Accommodations Form

Step 2: Have the Candidate Register for the Test in Advance*

On the registration page, your candidates will see a box to click for ADA Accommodations. Once the box has been clicked, a list will appear from which they can select the accommodations needed. Once the registration has been completed, your candidate should receive a confirmation email within 48 hours that accommodations have been approved.

Step 3: Confirm the Candidate’s Password

Typically, candidates receive a password after they complete the registration process. However, for these candidates, that password won’t be generated until after the accommodations have been approved. You’ll need to look up the registration password for any ADA candidate on your online roster the day of the exam. You will need your proctor credentials and your Site ID to access the online roster. Make sure you have those in advance. If you have misplaced those credentials, contact Castle Worldwide at 919-572-6880.

Source: nrf.com
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